Privacy Policy

Enoteca Molinari Effective Date: November 10, 2026

Enoteca Molinari (“we,” “us,” or “our”) is located at 5474 College Avenue, Oakland, CA 94618. We respect your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have. It applies to our website at enoteca-molinari.com, our reservation, takeout, delivery, and gift card services, our email newsletter, our social media pages, and our AI-powered chat and messaging features (together, the “Services”).

Information We Collect

Information you provide to us:

• Contact details: name, email address, and phone number
• Reservation details: party size, date and time, and special requests such as occasion or dietary needs
• Order details: items ordered, pickup or delivery information, and gift card purchase details
• Messages: anything you send us by email, contact form, social media, or chat, including conversations with our AI-powered chat
• Marketing preferences, including newsletter sign-up

Information collected automatically: IP address, browser and device type, pages viewed, referring page, and similar website usage data, collected through cookies and similar technologies.

Payment information: Payments are processed by our payment providers. We do not store full payment card numbers.

We do not knowingly collect sensitive personal information such as Social Security numbers or government ID numbers. Please do not send us this information.

Where We Get Information

We collect information directly from you, automatically through your use of the Services, and from our service providers (for example, a reservation platform that tells us about your booking).

How We Use Your Information

We use personal information to:

• Manage reservations, takeout and delivery orders, and gift card purchases
• Respond to your questions and requests, including through AI-powered chat
• Send restaurant news, events, and promotions, where you have agreed to receive them
• Operate, secure, and improve our website and Services
• Understand how our website is used
• Prevent fraud and misuse
• Comply with legal obligations and enforce our terms

AI-Powered Chat and Messaging

We may offer AI-powered chat or messaging features, including through Google Search, Google Maps, and our Google Business Profile, to answer questions about Enoteca Molinari such as hours, menu, location, and reservations.

• How it works. When you use these features, the messages you send are processed by the technology provider that operates the AI service (currently Google) so it can generate responses. We may also receive and review chat transcripts or summaries.
• Provider terms. The provider handles your information under its own privacy policy, which applies in addition to this one.
• Retention. Conversation data may be retained by the provider and by us, as described in the Data Retention section below.
• Accuracy. AI responses may be inaccurate or incomplete. Please contact us directly to confirm reservations, ingredients, allergy information, and any other important details. Do not rely on AI chat for allergy or medical decisions.
• What not to share. Do not submit passwords, payment card numbers, government ID numbers, health information, or other sensitive information through chat.
• Not used to sell your data. We do not sell chat content.

Reservations, Orders, and Third-Party Services

We use third-party providers to operate our business, including:

• OpenTable for reservations
• Square for takeout, delivery, payments, and gift cards
• Our website host and website platform for hosting and site functionality
• Email marketing and communications providers for our newsletter
• AI chat providers, as described above

These providers process information on our behalf or under their own privacy policies. Please review their policies when you use their services. We are not responsible for their practices.

Email Marketing

If you subscribe to our mailing list or otherwise agree to receive marketing emails, we may send restaurant news, events, and promotions. You can unsubscribe at any time using the link in any email, or by contacting us.

Cookies and Analytics

Our website and service providers use cookies and similar technologies to keep the site working, remember preferences, and understand site usage. You can control cookies through your browser settings, and blocking some cookies may affect how the site works. Some browsers send a “Global Privacy Control” or similar opt-out signal, and we honor these signals where required by law. We do not respond to “Do Not Track” signals, because there is no common standard for them.

How We Share Information

We share personal information only as follows:

• Service providers that help us operate our restaurant and Services, such as reservations, ordering, payments, hosting, email, and AI chat
• Legal and safety reasons: to comply with law or legal process, protect our rights, property, or safety, or protect others
• Business transfers: in connection with a sale, merger, or other transfer of all or part of our business
• With your direction or consent

We do not sell your personal information, and we do not share it with third parties for cross-context behavioral advertising.

Data Retention

We keep personal information only as long as needed for the purposes in this policy, including legal, tax, and accounting requirements. In general:

• Reservation and order records: up to 3 years
• Newsletter subscriber information: until you unsubscribe or ask us to delete it
• Chat conversations and messages: up to 12 months, unless needed longer to resolve a dispute or meet legal requirements
• Website analytics data: according to the retention settings of our analytics provider

Providers may keep information under their own retention policies.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, including if you are a California resident, you may have the right to:

• Know what personal information we collect, use, and disclose, and receive a copy of it
• Correct inaccurate personal information
• Delete personal information we hold about you, subject to legal exceptions
• Opt out of the sale or sharing of personal information (we do not sell or share it as described above)
• Limit the use of sensitive personal information (we do not use it beyond what is permitted by law)
• Not be discriminated against for exercising these rights

How to make a request. Email info@enoteca-molinari.com or call (510) 428-4078. We may need to verify your identity before acting on a request, usually by matching information you give us to what we have on file. You may use an authorized agent to submit a request for you, and we may ask for proof of their authority. We will respond within 45 days, and we will let you know if we need more time as permitted by law. If we deny a request, you may appeal by replying to our response.

Children’s Privacy

Our Services are intended for a general audience and are not directed to children under 16. We do not knowingly collect personal information from children under 16, and we do not sell the personal information of anyone we know to be under 16. If you believe a child has given us personal information, please contact us and we will delete it.

Third-Party Websites

Our website and social pages may link to third-party websites and services, such as OpenTable, Square, Facebook, Instagram, and X. We are not responsible for their privacy practices, so please review their policies before providing information.

Changes to This Policy

We may update this Privacy Policy as our practices, Services, or legal requirements change. We will post the updated version on this page with a revised effective date. Continued use of the Services after an update means you accept the revised policy.

Contact Us

For privacy questions or to make a request:

Enoteca Molinari 5474 College Avenue Oakland, CA 94618 Email: info@enoteca-molinari.com Phone: (510) 428-4078 Website: https://enoteca-molinari.com/